“I was most impressed with the way that they listened to the issues we were trying to address.’”

TESTIMONAL:

BRIEF:

The Food Standards Agency (FSA) is a regulatory body across England, Wales and Northern Ireland responsible for ensuring that “food is safe and what it says it is”.

 

Their need was to fundamentally re-assess their approach to food regulation in the UK. The existing model model was no longer fit for purpose. They needed to create a regulatory framework that would provide far better outcomes, be more efficient / effective and put both consumers & businesses at the heart of regulatory change.

WORK:

During Year 1 we worked with the FSA to mobilise a considerable programme of change around regulation and surveillance. This not only involved supporting the agency in visioning and scoping, but also in delivering certain elements of these programmes. We focused on working with the agency in building capability across several areas including service and proposition development; innovation techniques; the management of change and governance and management of programmes of work. We continue to work with and support the Food Standards Agency, in Year 2.

OUTCOMES:

A key outcome of the work was engaging with the wider agriculture and food community across the UK, getting them to fully understand and buy into a vision where government had to take on a different role, whilst giving its stakeholders both assurance and flexibility to deliver food to a high standard.

 

The image below was used extensively as part of the communications roadshow that the FSA ran.